Frequently asked questions

Check-in is available from 2:00 PM.

Check-out is until 12:00 PM. If you wish to extend your stay, please contact reception to check late check-out availability.

We have an exclusive parking area for arrivals in front of the hotel. After check-in, you can park on the same street or in the free public parking lot located 30 meters away, at the old football field.

Yes, we offer free and unlimited Wi-Fi throughout the hotel for all your devices.

Yes, breakfast is included and is served from 8:00 AM to 10:30 AM. For times outside this range, please check with reception.

Yes, it opens from 7:00 PM, and we accept reservations until 9:30 PM.

Yes, we provide room service with a choice between the room service menu or the dishes from the Anturium Restaurant menu, available for in-room dining.

Yes, our pool is heated to a temperature between 25º and 27ºC all year round.

Yes, the sauna is free and available to all our guests.

We can arrange car rentals, either for delivery at the airport or directly at the hotel.

Yes, we manage arrival and departure transfers from the airport or any location on the island in first-class vehicles.

We will be happy to assist you in booking any service or excursion you wish to enjoy during your stay.

Some of our rooms have a terrace. Please check availability when making your reservation.

From Los Rodeos Airport (TFN): 45 minutes by car.
From Reina Sofía Airport (TFS): 1 hour and 20 minutes by car.

We accept the following payment methods: credit cards (VISA, Mastercard, AMEX), debit cards, bank transfers, and cash.

The hotel is adults-only and accepts guests aged 14 and over.

No, pets are not allowed in the hotel.

Anturium Restaurant is open daily from 7:00 PM to 9:30 PM. We recommend booking in advance.

Yes, due to the restaurant’s exclusive nature, reservations are essential. You can book easily through our website or by contacting the hotel.

We offer contemporary cuisine that reinterprets the flavors of Tenerife, using high-quality local products.

Yes, we offer vegetarian, vegan, and customized options based on your dietary needs.

Yes, our restaurant is located next to the Boutique Hotel San Roque’s pool, offering an intimate and relaxed outdoor setting.

Yes, the restaurant is open to both hotel guests and external clients. Please book your table in advance.

Yes, we offer a tasting menu that blends creativity and tradition, accompanied by a carefully selected range of Canarian wines.

Yes, our team will be happy to arrange private dinners or special events with an exclusive and personalized touch.

For cancellations, please notify us at least 24 hours in advance.

Yes, we offer gluten-free options and can adapt the menu to your dietary needs.

You can book easily via the reservation button on our website or by contacting us by phone.

Two nights for two people in a room with a whirlpool bathtub, a welcome pink cava bottle, a bouquet of fresh flowers, a romantic dinner at Anturium Restaurant, à la carte breakfast, and access to all hotel services.

Two nights for two people in a room with a whirlpool bathtub, a tasting menu with a selection of Canarian wines, a cheese board with Canarian wine, à la carte breakfast, and access to the heated pool, sauna, and other exclusive services.

Yes, you can purchase a gift voucher for a Romantic Getaway or any other available package.

Two nights for two people in a room with a whirlpool bathtub, à la carte breakfast, a wellness circuit with a sauna, heated pool, and two personalized massage treatments, plus access to all hotel services.

The Relax Getaway includes a longer stay (7 nights) with services such as a romantic dinner, a welcome bottle of wine, à la carte breakfast, and access to all hotel services.

Yes, the Romantic, Gastronomic, and Wellness getaways are designed for Canary Islands residents with special rates.

You can book directly from our website or by contacting us via phone or email.

We offer flexible cancellation policies. Please check the specific conditions at the time of booking.

These are vouchers that include experiences such as romantic getaways, dinners at Anturium Restaurant, or full stays—perfect for gifting.

Gift vouchers are available on our website or by contacting the hotel directly. They can be customized for any occasion.

Yes, gift vouchers are valid for 12 months from the date of purchase unless otherwise specified.

Yes, vouchers can be applied to any getaway or additional service at the hotel, subject to confirmation with our reservations team.

Absolutely! We are happy to tailor the details to make your experience unique.

Yes, we are delighted to tailor the details of your getaway to suit your preferences.

Getaways are available all year round, subject to availability. Please check our special dates for residents.

We are in the heart of Garachico, on Esteban de Ponte Street 32, just a few steps from the natural pools and the town center.

You can enjoy natural pools, stroll through cobblestone streets, visit local shops, and explore the rich gastronomic scene.

Recommended trails include Teno Rural Park, Camino del Risco, and Chinyero Trail, perfect for nature lovers.

Just a 5-minute walk away, you will find Muelle Beach (a pebble beach), perfect for relaxing and enjoying the sea.

Yes, the El Caletón natural pools are available year-round, although access depends on weather conditions.

Some of the highlights include San Miguel Castle, the El Caletón natural pools, Santa Ana Church, the Caja Canarias Art Museum, and Plaza de la Libertad.

There is a free public parking lot 30 meters from the hotel, located at the old football field.

Garachico hosts traditional festivals, concerts, and art exhibitions throughout the year, including the Fiestas Lustrales, Holy Week celebrations, the San Roque Pilgrimage, and the Environmental Film Festival (FICMEC).

Yes, it is a quiet and authentic place, perfect for disconnecting and enjoying a serene environment.

By car, the journey takes approximately 1 hour and 20 minutes and offers spectacular views of the volcanic landscape.

Garachico offers a variety of restaurants featuring both traditional and modern Canarian cuisine.

Yes, these activities are available along the nearby coast. We can assist in organizing your experience.

Yes, from Garachico you can visit the Millennium Dragon Tree in Icod de los Vinos, the Wind Cave (the largest volcanic tunnel in Europe), Teno Rural Park in Buenavista del Norte, various wineries, and many other excursions to explore Tenerife’s most iconic sites.

Garachico enjoys a mild climate all year round, but spring, autumn, and winter offer an especially peaceful and pleasant atmosphere, with temperatures perfect for swimming in the pool or the sea. Summer is also very enjoyable, as temperatures remain moderate, reaching a maximum of 26ºC. Additionally, in August, Garachico celebrates its traditional patron saint festivals, a deeply rooted local tradition

Yes, Garachico hosts a market every Sunday in the Town Hall Square, where you can find local crafts and fresh island products. Additionally, the Handicraft Fair is occasionally organized throughout the year.

Yes, Garachico is a very safe and peaceful town, ideal for relaxation and disconnecting.

Muelle Beach is just a 5-minute walk away, and the natural volcanic pools of El Caletón are only a 3-minute walk.